FlyBoys and PIVOT are dedicated to making the most durable protective and useful device enclosures, mounting solutions, kneeboards, publications bags, and more, anywhere on the planet. However, on rare occasion, products may ship with manufacturing defects or experience material failure. If any such issue occurs during the warranty period defined below, FlyBoys/PIVOT staff will make it right. Any product(s) damaged in shipping, when ordered from FlyBoys/PIVOT direct, or defective product(s) must be returned directly to FlyBoys/PIVOT in the original box or adequate cardboard packaging with shipping prepaid. The Return Authorization Number (RMA#) must be included with the product.
Submit a warranty claim by completing the Returns Form and e-mailing it to firstname.lastname@example.org, or by contacting PIVOT toll free at 1-888-435-9269, or 1-281-895-0128 and asking for a FlyBoys/PIVOT Warranty RMA#. See the Returns Policies and Procedures page for more information. You may also use the Contact Us form.
90 DAY LIMITED WARRANTY
All FlyBoys and PIVOT products carry a 90 Day Limited Warranty against defects in material and workmanship. This warranty applies only to the original owner and is void if the product is used commercially, structurally altered, or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warranted.
Note: FlyBoys and PIVOT products are designed to provide years of service. If a customer believes that a product is not functioning as intended or fails in a manner in which it should not have after the 90-day warranty period has elapsed, Contact Us and FlyBoys/PIVOT staff will do their best to help the customer resolve the issue, if possible.
COMMERCIAL and GOVERNMENT USER WARRANTY
Many FlyBoys/PIVOT customers are commercial enterprises such as passenger airlines and governmental/military organizations. These users may have unique terms, including replacement and time value. Refer to the local administrator for instructions on how to initiate warranty action for any specific entity.
This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of FlyBoys or PIVOT products. If warranty action applies, the manufacturer will repair or replace, at their discretion, the FlyBoys/PIVOT product or any part or component that is deemed defective.
This warranty does not include any entity employing FlyBoys/PIVOT products in “group use” settings. FlyBoys/PIVOT products are intended for issue to individual users. FlyBoys/PIVOT reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of distributors, partners, other resellers, or consumers other than to retain the basic connection functionality between all enclosures and related mounting plates, common and unique to all FlyBoys/PIVOT products.
Damaged products must be returned directly to PIVOT, in the original box or adequate cardboard packaging, freight prepaid. A copy of the original sales receipt and the Return Authorization Number (RMA#) must be included with the product. Items received without prior authorization will be refused or disposed for security purposes.
In order to facilitate the timely processing warranty claims, the following information must be provided by Buyer to PIVOT in connection with each warranty claim submitted to PIVOT. After all of the items listed below are completed and provided to PIVOT, PIVOT will attempt to provide a response regarding repair, return or replacement of the product within thirty (30) business days. Upon discovery of a defect or malfunction by Buyer, Buyer shall notify PIVOT of any such defect or malfunction, which notification must be received by PIVOT within ten (10) business days from the date of discovery of the defect or malfunction by filling-in all of the required information fields found in the Returns Form and providing the following information to email@example.com:
- Buyer’s Company Name
- Company physical address (street, city, state, zip, country)
- Name of person submitting claim
- E-mail address
- Telephone number
- Original purchase invoice number
- Item part number/model
- Item serial number
- Clear description as to the scope of the problem and requested action to resolve complaint
- Date that the problem first occurred