Returns Policies and Procedures

Returns Procedures:
  • All returns must include a FlyBoys-issued RA # (Return Authorization Number). 
  • Complete the Returns Form and submit it to sales@flyboys.com, or call toll-free (US only) 1-888-435-9269, or +1-281- 895-0128 (international), to obtain an RA #.
  • Use the Contact Us form or call one of the phone numbers above with any questions about the returns process.
  • All return items should be in new/unused condition. Restocking fees may apply.
  • Return shipping costs are customer responsibility unless FlyBoys made the error. Customers are welcome to use the return label provided by FlyBoys but will have the cost deducted from their refund.
  • Ship the product(s) to be returned to:
Fly Boys PIVOT
Attention: Returns
9720 Landry Blvd.
Spring, TX 77379
  • Embroidered or engraved items are not returnable unless an error was made by FlyBoys during production.
PayPal Account Holders:

PayPal offers a service that includes a refund of return shipping charges. PayPal account holders have the option to select "Return Shipping on Us" in their PayPal account, and then pay for their order by selecting the PayPal option during checkout. Please see the full terms and conditions for returns on this page.